Have a question, concern, or need help with your order? At dghi.shop, we value every customer and business inquiry. Our support team is dedicated to ensuring your shopping experience is smooth, secure, and satisfying.
Whether you need help tracking an order, returning a product, or just want to ask a general question — we’re ready to assist.
Customer Support Email
For general inquiries, order-related questions, or product information, email us at:
contact@dghi.shop
We aim to respond to all emails within 24 hours (excluding weekends and public holidays).
Please include the following (if applicable) to help us assist you faster:
- Your full name
- Order number
- Product name or description
- A clear description of your issue or request
Departments & Direct Contact Emails
To help us route your inquiry to the right team, you may use one of the department-specific emails below:
| Department | |
|---|---|
| General Customer Support | contact@dghi.shop |
| Returns & Exchanges | returns@dghi.shop |
| Partnerships & Collaboration | partnerships@dghi.shop |
| Affiliate Program | affiliates@dghi.shop |
| Career Opportunities | careers@dghi.shop |
Support Hours
We’re available to assist during the following business hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday & Sunday: Email support only – responses may take longer
We typically respond within 24 business hours, though response time may vary slightly during high-volume periods or holidays.
Questions About Your Order?
If you’ve placed an order with us and have not received a confirmation or tracking number, please check your spam or promotions folder first.
For faster assistance:
- Be sure to include your order number in the subject line.
- If you are contacting us about a return or refund, visit our Return Policy first to review eligibility and steps.
Follow Us Online
Stay connected with us on social media for the latest product launches, promotions, and updates:
- Instagram: @dghi.shop
- Facebook: fb.com/dghi.shop
- TikTok: @dghi.shop
Have content to share or want to tag us in your post? Use the hashtag #dghishop — we love seeing your experiences!
Business Inquiries
If you are a supplier, vendor, or business looking to collaborate, please contact our team at:
partnerships@dghi.shop
Be sure to include:
- Company name
- Type of collaboration you’re proposing
- Product categories or services offered
- Website or portfolio (if applicable)
We Respect Your Privacy
Your information is safe with us. All communication is handled in accordance with our Privacy Policy.
Let’s Talk
We believe that every question is important, and every customer matters. Whether it’s your first visit or your fiftieth order, we’re here to make your experience with dghi.shop enjoyable, transparent, and easy.